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Retail 2020: Reinventing retailing— once again, white paper from IBM & NYU Stern School of Busines

Thursday, 27 February 2014 | Posted in Industry/Consumer Trends by Erin Hart

This free white paper from IBM and NYU Stern School of Business offers a look at retailing in the past and a glimpse at what retailing will look like in 2020, outlining the implications for retailers today. To succeed, retailers must rethink their strategies and points of differentiation; the customers of 2020 will require it. 

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